Terms & Shipping
Seller
Code Webbstudio
Org. no.: 19750406-8359
VAT no.: SE750406835901
Badstugatan 2 lgh 1001, 783 30 Säter, Sweden
info@puzzlerush.sePrices
All prices include VAT and are in Swedish kronor (SEK). We reserve the right to correct any errors in the pricing.
Payment
We accept payment via Swish and card payment (Visa/Mastercard via Stripe).
Shipping
If you wish to order from a country not listed below, please contact us directly at info@puzzlerush.se. Thank you!
Sweden
- 1 Puzzle59 kr
- 2 or more puzzles79 kr
- Free shipping for orders over 1 000 kr
EU – Zone A
Finland, Denmark, Austria, Belgium, Czechia, Germany, Luxembourg, Netherlands, Poland, Slovakia
- 1 Puzzle99 kr
- 2 or more puzzles179 kr
- Free shipping for orders over 2 000 kr
EU – Zone B
Bulgaria, Croatia, Estonia, France, Hungary, Ireland, Italy, Latvia, Lithuania, Portugal, Romania, Slovenia, Spain
- 1 Puzzle129 kr
- 2 or more puzzles259 kr
- Free shipping for orders over 2 000 kr
Shipping Times
Orders will normally be sent within 2 days. In the case of delay, we will contact you via email.
Age Limit
To shop with us, you must be at least 18 years old or have received permission from a guardian (e.g. a parent).
Right of Withdrawal
As a consumer, you have a 14-day right of withdrawal in accordance with the Distance Selling Act. To return items, contact info@puzzlerush.se within 14 days of receiving your order. The items must be unused, undamaged, and in their original packaging. You are responsible for the return shipping cost, and items may not be returned cash on delivery.
We will refund the full amount, including the original shipping cost, within 14 days of receiving the return or proof that it has been sent.
Complaints
As a consumer, you have a 3-year right to complain about defective goods under the Consumer Purchase Act (konsumentköplagen). If you receive a defective item or incorrect delivery, contact us at info@puzzlerush.se as soon as possible. We will inform you about any "Missing piece support" solutions; otherwise, a refund, replacement puzzle, or store credit will be offered.
Disputes
Disputes should primarily be resolved by agreement between the parties. If we cannot reach an agreement, you as a consumer may contact the Swedish National Board for Consumer Disputes (ARN). arn.se
You may also use the European Commission's Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr
As a last resort, disputes will be settled in a Swedish court.
Force Majeure: Events beyond our control, such as natural disasters or serious delivery disruptions, release us from liability for the duration of the event.